Privacy Policy

Privacy Policy

Effective Date: July 2026

At Create Ceramics Wolwespruit, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

This Privacy Policy explains what information we collect, why we collect it, and how we protect it.

Information We Collect

When you interact with us, make a booking, attend an event or contact us, we may collect the following information:

  • Name and surname
  • Email address
  • Mobile phone number
  • Booking details, including reservation date, time and group size
  • Event information for birthday parties, corporate functions or private events
  • Payment information processed through secure payment providers
  • Photographs or videos taken during public studio sessions or events (only where appropriate and with your consent)

How We Use Your Information

We use your information to:

  • Confirm and manage bookings
  • Contact you regarding your reservation
  • Notify you when your ceramic items are ready for collection
  • Respond to enquiries
  • Process payments and maintain financial records
  • Send promotional offers, workshops and event updates if you have chosen to receive them

Sharing Your Information

We never sell or trade your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

  • Dineplan for online reservations
  • Secure payment providers
  • Accountants and financial service providers
  • South African Revenue Service (SARS) where required by law
  • Website hosting and IT service providers

Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

This includes:

  • Secure website connections (HTTPS)
  • Password-protected systems
  • Secure cloud services
  • Restricted staff access to personal information
  • Secure storage of physical records

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Financial records may be retained for up to five years as required by South African legislation.

Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Object to certain types of processing
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Regulator if you believe your information has been handled unlawfully

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer.

Create Ceramics Wolwespruit

Information Officer: Vicky Hawkins

Address:
Wolwespruit MTB Park
501 Jochemus Street
Erasmuskloof, Pretoria

Email: vicky@createwolwespruit.co.za

Phone: +27 82 456 0688

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be available on this website.